Damage and defects

If a Hillside Greenhouse kit or part arrives damaged, short, or different from the product you ordered, contact the shop within 7 days of delivery. This page is the damage policy. It is separate from the 30-day unused return, which is for goods you simply do not want.

What counts as damage or a wrong item

A crushed carton, a cracked panel, a bent base rail, missing hardware bags, or a forest-green frame when you ordered mill aluminum all count. Ordinary cardboard scuffs that did not harm the parts do not. Weathering after you stored an open bundle outside does not count as arrival damage.

Look at the delivery

On a freight delivery, look at the cartons before the driver leaves if you can do it safely. Note visible crush or a torn carton on the delivery receipt, and photograph the carton and the label. A signature does not cancel this policy. It does make the photos more important. On a parcel, photograph the box before you recycle it.

Seven days to tell us

Email contact@HillsideGreenhouse.shop or call +1 256-593-2621 within 7 days of the delivery date. Include the order number, photos of the damage and of the label, and a short note of what is missing or wrong. Seven days is enough time to unpack a kit and find a cracked panel. It is not a 48-hour rule. Claims we receive after day 7 are treated as a warranty question if a manufacturing defect is plausible, and otherwise as a late report we may not be able to put on the carrier.

Defects you could not see at delivery

A fastener that shears in ordinary assembly, or a panel that crazes from a manufacturing fault after the kit has been up, falls under the one-year shop warranty in the terms. Write to us when you notice it, with photos. That path is not limited to 7 days. It is limited to one year from delivery, and it does not cover storm damage, a kit that was never anchored, or parts you cut or drilled.

What the shop will do

We will replace the damaged or missing part, repair it when a repair is honest, or refund the price of the affected goods and the tax on them. If the whole kit is unusable, we will refund the kit and the outbound shipping you paid. We choose replacement first when we can ship a part faster than a refund helps you. We need your photos before we ship a replacement frame rail. Keep the damaged part until we say you can dispose of it. Carriers sometimes ask to see it.

Who pays the freight back

You do not pay return shipping on a damaged or wrong item. If we need the goods back, we arrange the pickup and we pay the carrier. If we tell you to keep or discard a small broken part, you do not need to ship it. Change-of-mind returns are different: on those, you pay the freight, as the returns page says.

Rights you already have

A product that is defective or not what we described is our responsibility under these terms and under the consumer law that applies to the sale, including Alabama law. This page is how to start that claim with the shop. You do not have to accept a store credit. A refund to the original payment method is available for the goods that failed.