Terms of service

These terms cover every purchase from the Hillside Greenhouse online store. When you place an order, you are dealing with Hillside Greenhouse at 160 Carver Rd, Boaz, AL 35956, United States. Prices are in US dollars. We ship inside the United States.

The terms cover the whole order

The product page, the cart, these terms, and the shipping, returns, cancellation, and damage pages together are the agreement for that order. If a sentence on a product page conflicts with these terms about shipping or returns, these policy pages control. A note from a salesperson in email changes an order only when we confirm it in writing from contact@HillsideGreenhouse.shop.

Who you are buying from

You are buying from Hillside Greenhouse, 160 Carver Rd, Boaz, AL 35956, United States. Phone +1 256-593-2621. Email contact@HillsideGreenhouse.shop. The shop name in the browser tab may still say My Store until the store settings are renamed. The seller is Hillside Greenhouse.

Placing an order

An order is an offer to buy the kits and parts in your cart. We accept it when we send an order confirmation email. If we cannot accept it, because a price was wrong or a frame is not available, we will tell you and we will not ship. You are responsible for the ship-to address and for telling us if a house kit will not fit the gate, the slope, or the pad you plan to set it on.

Prices

Prices on the product pages are in US dollars and do not include sales tax. Tax, if any, is added at checkout for the ship-to address. The shipping charge shown at checkout is the charge for that order.

If a price is wrong

Catalog prices are draft retail figures we are still reviewing. If a product is listed at a price that is obviously a mistake, we may cancel the order before it ships and refund anything already captured. We will email you before we do that. We will not ask you to pay a higher price after we have shipped.

Stock and how long a kit takes

Small parts, shade cloth, and vent openers are packed from the Carver Road location. Greenhouse frames are bulky. A listed kit may be packed to order even when the product page says it is available. Accessories often leave within a few business days. Walk-in kits often leave within one to two weeks. Those are working estimates, not a guaranteed date. If a lead time will be longer than we expected, we will email or call before the order sits in silence.

Special sizes and finishes

The kits in the catalog are standard sizes and the two listed frame finishes. If you ask for a width, a panel layout, or a color that is not on the product page, that request is a special order. We will confirm the price and the lead time in email before we cut or order anything. A special order cannot be cancelled for a change of mind once we have started cutting or have placed a non-returnable material order. It can still be refused, replaced, or refunded if it arrives damaged or is not what we confirmed.

Cancellation and returns

You may cancel before the order leaves the shop. After it ships, unused goods in the original packaging may be sent back within 30 days. The returns page and the cancellation page state the steps, who pays freight, and what we will not take back.

Shop warranty

Frames, fasteners, and polycarbonate panels are covered against manufacturing defects for one year from the day the carrier marks the shipment delivered. A defect is a part that fails in ordinary assembly and weather, not a part that was dropped, cut to fit a custom opening, or left unanchored in a storm. Tell us within the year, with photos. We will repair or replace the defective part, or refund the price of that part if we cannot replace it. This shop warranty sits alongside any rights you already have under Alabama law. It is not a promise that glazing will stay unmarked forever, or that a kit will survive wind it was not anchored against.

Delivery, risk, and when you own the goods

The shipping page states the current rates: a $49 flat charge inside the United States, and free shipping when the merchandise total is $500 or more. Checkout is the final shipping charge. Risk of loss moves to you when the carrier delivers to the address on the order. Title moves when we receive payment in full. You still have the damage and return rights described on those pages after delivery.

Limits on what we owe

If we break this agreement, we will repair, replace, or refund as the returns and damage pages describe. We are not liable for lost crops, lost seasons, or a greenhouse that was assembled off the instructions, set on an unlevel base, or left unanchored. Where Alabama law does not allow a limit, that law controls. Nothing here removes liability for personal injury caused by our own negligence where state law does not allow that waiver.

Events we do not control

Storms, road closures, a carrier backlog, a power failure at the shop, or a supplier who misses a panel run can delay a shipment. We will tell you, and we will offer a wait or a refund of the unshipped portion. We are not in breach for the delay itself while we are doing that.

Disputes and Alabama law

These terms are governed by the laws of the State of Alabama, without using conflict rules that would point at another state’s law. Disputes that we cannot settle by email go to the state or federal courts located in Alabama, unless a consumer statute in your home state lets you sue there. You may also use small-claims court if the amount qualifies.