Hillside Greenhouse accepts returns and exchanges in the United States only. This page covers greenhouse kits, cold frames, and accessories the same way. A 4x6 kit, a lean-to, a cold frame, a vent kit, a staging bench, a timber base, a panel repair pack, an automatic vent opener, and shade cloth all follow the rules below. Bring the goods to the shop. This is not a mail-in return.
What we take back
We accept returns of both defective and non-defective products. The item must be new: unused and still in a condition we can sell again. We do not accept worn goods, assembled kits or frames, items damaged by the customer, or anything else that is not new.
14 days from delivery
The return window is 14 days from delivery. Count from the day the order was delivered to you. After those 14 days, we cannot take the product back under this policy.
In store at the Boaz shop
Returns are in store only, at Hillside Greenhouse, 160 Carver Rd, Boaz, AL 35956, United States. We do not send a return label and we do not accept a parcel shipped back to us. Call or email before you come if you want to be sure someone is there to receive a large kit. Bring the order confirmation so we can match the return to the purchase.
No restocking fee
There is no restocking fee. Once we accept the in-store return, the refund is the price you paid for the returned goods, sent to the original payment method.
When the refund is processed
Refund processing time is 14 days after the in-store return is accepted. We submit the refund to the original payment method within those 14 days. Your bank or card issuer may take additional time to show the credit.
Exchanges
We accept exchanges. An exchange uses the same 14-day window, the same new-only condition, and the same in-store method at 160 Carver Rd, Boaz. There is no exchange fee. Bring the order confirmation and the unused item. If the replacement costs more or less, we charge or refund the difference on the original payment method.
Contact
Phone: +1 256-593-2621
Email: contact@HillsideGreenhouse.shop
Hillside Greenhouse
160 Carver Rd
Boaz, AL 35956
United States